Terms of service

By using Totasbags (totasbags.com), you agree to the terms and conditions listed below. These terms apply to all users of the website. Totasbags reserves the right to update, modify, add, or delete any part of these terms at any time.

1. Use of Website

By accessing totasbags.com, you acknowledge and accept all terms and conditions listed here and throughout the website.

Users are advised to carefully read all product and service information before making a purchase.

2. Role of Totasbags

Totasbags operates as an online store offering women’s tote bags and accessories. We act as the seller and facilitator of orders placed through the website.

Totasbags is not responsible for:

  • Any losses or expenses incurred due to misuse of products

  • Issues caused by courier delays

  • Damages arising from user mistakes or incorrect information

3. Limitation of Liability

Totasbags will not be responsible for any damages arising from:

  • Delays in delivery

  • Failed or missed deliveries

  • Service interruptions

  • Technical errors

  • System failure

  • Viruses, unauthorized access, or data corruption

  • Errors in order processing due to incorrect user information

This includes loss of revenue, data, or any indirect or consequential damages.

4. Product Quality

All products sold on Totasbags are inspected and quality-checked before shipping. We ensure the product matches the description, design, quality, and images displayed on the website.

5. Pricing & Availability

Prices, offers, and product availability may change at any time without prior notice, at the sole discretion of Totasbags.

6. Cancellation Policy

Order cancellation requests are accepted within 12 hours of placing the order.
After 12 hours, cancellations cannot be entertained because the order enters processing.

7. Order Rejection or Cancellation by Totasbags

Totasbags reserves the right to cancel or refuse any order due to:

  • Incorrect pricing

  • Technical errors

  • Stock unavailability

  • Suspicious/fraudulent activity

If payment has been received, the full amount will be refunded, and the customer will be notified.

8. Non-Delivery Due to Customer Error

If delivery fails due to customer mistakes, such as:

  • Incorrect name

  • Incorrect or incomplete address

  • Phone number not reachable

  • Recipient unavailable

Any extra shipping charges for re-delivery will be collected from the customer.

9. User Information

The customer agrees to provide accurate and complete information. Totasbags reserves the right to verify details at any time.

If false or misleading information is found, Totasbags may:

  • Cancel the order

  • Reject the registration

  • Restrict future use of the website

10. Payment Security

Totasbags is not responsible for any kind of credit/debit card fraud.
The responsibility for using a card lawfully rests solely with the customer.

Please use your own card or authorized payment method.

11. Force Majeure

Totasbags shall not be held liable for delays or non-delivery caused by circumstances beyond our control, including:

  • Natural disasters

  • Fire

  • Flood

  • War

  • Lockdowns

  • Strikes

  • Government restrictions

  • Courier disruptions

12. Age Requirement

By using the website and placing an order, the user confirms that they are at least 18 years old, or they have the consent of a parent/legal guardian.

13. Complaint Window

Complaints or issues regarding delivered orders must be raised within 10 days from the date of delivery.

Complaints raised after 10 days will not be accepted.

14. Clarifications

If you have any questions about these Terms & Conditions, please contact us at:

📧 totasbags@gmail.com

Please wait for a written confirmation before continuing to use the services if clarification is required.

15. Refund Liability Limit

In case of non-delivery or issues related to delivery, Totasbags is not liable to refund any amount beyond the order value.

16. Cashback Conditions

  • Cashback offers (if available) apply only to registered accounts.

  • Orders placed using Guest Checkout will not qualify for cashback.

  • A valid login is required during checkout to receive cashback benefits.

17. Governing Law

         These Terms of Service and any separate agreements whereby we provide you              Services shall be governed by and construed in accordance with the laws of                   India.